FAQ - Ask the Kitties!

Shipping and orders

How orders get to your customers · 7 questions

• Where does Nic Da Stick ship, and why is shipping to the US limited?

Nic Da stick will ship world wide, providing there are no restrictions. Currently with the US there is a huge tariff on some items that make shipping them very expensive. And I am pretty sure that most people don’t want to pay more than the item to get it shipping. Now there are still a lot of things I can ship to the US, and a lot of my print on demand items like bags and tshirts can be made and shipped out from the US. The only re restriction right now is on my pins/keychains and larger originals.

Now if there is something you really want from me and it is on the I cannot send it list please reach out to me and I can see what we can do 🙂 

• How much does shipping cost, how long does it take, and is my order tracked?

Shipping depends on where it is going. I offer a few options for shipping. Option one is tracked and it goes by the standard shipping rates at the time of shipping. No extra costs other than the shipping rate🙂 

The other option I offer is good old regular snail mail. This is not tracked but it is a lot cheaper! So if you don’t mind it taking a little longer to come and want to save a few bucks I am more than happy to send it this way. But please remember this is not tracked and at the mercy of the post office ;)

I try to get my orders out as soon as possible within a week.

• Where are your T-shirts printed and shipped from, and which ones ship from my own country?

For tshirts and bags I do use Printfy. They now offer a type of printing that will look at the country you are in and try and find a printer in your country to help with the whole shipping and tariff costs to keep them minimal.

Now unfortunately not all supplies offer this so if it is locked to a specific country I will do my best to let you know so you know what to expect for shipping and tarrifs.

• Will I have to pay customs or import fees on my order?

I do my best to make sure that all costs are upfront so you just need to take our goodies and enjoy them 🙂 If there are any issues please reach out to me 🙂 

• What happens if my order is late, lost, damaged or misprinted?

Great question. If there is a delay in sending out your item I will let you know. If you selected tracking on your package, your tracking number will let you know when you should expect it.

If you opted for the non tracking method you will need to give it a month for it to processes through the mail. Especially with international orders. Typically though they do arrive within a week or two. A little longer if it is overseas.

If an order is damaged or misprinted I kindly request that you send a picture to me of the packaging that it was received in, the condition of the packaging and several pictures of the item showing the issue. Once received I will take a look at it and then we can go from there 🙂

• Can I return or exchange something, or change or cancel an order?

With a lot of the print on demand items I can only offer an exchange if there is a misprint or a physical issue with the item due to the creation of it. Once again I would need to see pictures of the issue so I can either get you a replacement or a refund 🙂

Exchanges based on wrong sizes cannot be refunded or exchanges, so I please urge you to make sure before you press that purchase 🙂 

As for changing and canceling and order that can be done if it is right away and before it gets sent out. Once it has been sent unfortunately I cannot stop it at that point. I will do my best to assist though.

• How do I contact you, and how fast do you usually reply?

You can reach out directly through the email or use the contact us chat feature on my web site. I typically will respond within an hour. I do try to reply as soon as I get notification but sometimes the system will lag! (frustrating for both of us I know!)

Your art and products

What you make and how · 4 questions

• How is Nic Da Stick art made, and is any of it made with AI?

I can proudly say the only AI involved in my art is Artist Insanity! Which I find is a very critical component for any good artist. As for the other form of AI *shudder* that is not something that will ever be a part of my art!

• What are your prints, stickers and pins made of, and what sizes do they come in?

Oh.. if you got this far in my FAQ I applaud you 🙂 And here is the breakdown of my stuff 🙂 

Prints – The originals like all of my art is done using Copic markers and then scanned in a fixed up for printing. I use a local printer and they prints are done a thick bright white card stock for a durable and brilliant print 🙂 Most of my prints are in the 8.5 x 11 print size. Why that size? It is easy to get a frame from or put into a print binder 🙂 

Pins – I design my pins and get them made by a supplier as an acrylic pin. Why acrylic and not enamel? A few reasons actually – One I can get full colour on an acrylic pin instead of limited colours on enamel. Two – They are lighter and very durable! [had a friend put one through the was 3 times and dryer once and it still look new 🙂 how is that for product testing?] and Three There is no mold fee before I even start to order the pins. So the cost is a lot more affordable for all of us!

Stickers – My stickers come in a variety of sizes, and I make them in house. I use printable vinyl for most of them. They are waterproof as well. I also will make holographic stickers as well. I can also do custom stickers so if you have something you want message me! I would love to help you out!

• What are your trading cards and T-shirts like?

All of my trading cards I have printed at my local printers. Also some of them [like the foils] I actually make by hand! So each one is a little different than then next 🙂 As for the T-shirts I try to go with a nice Gideon or Bella Canvas base with DTF for durability and a few printify providers 🙂 

• Can you put a design on a different product, or bring back something that’s sold out?

Oh…. I love this question.. and the answer is YES YES YES! Reach out to me! Let me know what your thinking and we can go from there!

Custom commissions

Made-to-order work · 2 questions

• Do you take custom commissions, and what can I ask you to draw?

I LOVE COMMISION! Like really, really love em! I love taking something and making it real for you! And honestly the sky is the limit. I was once asked to draw a guy with several arms and legs from a video game giving Dobby a sock. So yea.. I have yet to get stumped. I will always do a pencil sketch first to make sure we are on the same page and get your approval before we go any further 🙂 After all, this is your dream coming true!

• How do commissions work: price, how long they take, and what I can do with the finished art?

Commisions work pretty easily. I will ask for 50% up front and then I will do a pencil drawing and send it to you. From there any corrections that need to be done will be changed. Once the approval from you is given then I move onto the next stage. And that is the colouring and inking of the drawing. If it is going on an item like a tshirt, mug or book or what ever else you want. I will scan it in and then send you a mock up of the placement on the object you want. You will still get the original drawing as well 🙂 Once everything is done and your happy then you pay the other 50% and shipping costs and it heads out to you 🙂 and sometimes I will even ask if I can do the colouring on my stream 🙂 That way you can see the work being done!

Fandoms and characters

What you draw · 3 questions

• Which fandoms do you draw, and can I suggest a character or a new fandom?

I am an equal opportunity artist 🙂 I have my favorite fandoms.. I mean who does not? But I am always up to drawing things from another fandom 🙂 As long as I can find some reference material I am good to 🙂 I am pretty flexable that way!

• What are the Kitty Verse, the Zodicats, and Horrorchu?

Ah! Another great question 🙂 The Kitty Verse is inspired by my own hairballs and it is the catificaiton of pop culture icons like Cat Man!

Zodicats are my cat based Zodiac. Each one has the astrological sign on it with the constellation and the purrfect cat silhouette to match. Fun not only Gemini and Pieces are kittens .. the rest are cats!

As for Horrorchu, these are Pikachu’s as different horror Icons! Like Freddychu [Pikachu as Freddy Kruger from Night Mare on Elms Streat] I currently have 16 of them and occasionally another manages to sneak in!

• What Hazbin Hotel, Helluva Boss, and Dungeon Crawler Carl items do you have?

I have a wide variety of items for these fandoms 🙂 From bags to tshirts, stickers and more! Check out my website for what I currently have!

About Nic and the kitties

The person and the brand · 3 questions

• Who is Nic Da Stick, and where can I follow along (social media, Twitch)?

Nic Da Stick would be a slightly humorous artist that has been doing art for longer than she can remember. I love to make people happy and smile with my art! I am also a traditional Canadian artist who dabbles occasionally in some digital work but like 98% of my work is with pens, markers and paper!

I like to think I am a pretty punny purrson and yes you can follow along any time!

You can find me currently on Instagram @nicdastick Facebook – and I do live art streams as well on Twitch www.twitch.tv/nicdastick

• Why all the cats? [Reference from the current FAQ Page]

I have cats. If you hang around my socials and my streams  you will see them. Ever try and draw with a cat deciding that it needs to sit on your art work and hold it for ransom until they get a treat? Yea.. but I love em! I really do. And because I love em they do, more often then not find themselves inserted into my art work 🙂 

• Where can I find Nic Da Stick in person (conventions, the retail store), and is it the same stuff as online?

I have a few places you can find my lovely art! The main spot is of course on my website www.nicdastick.com. You can also get some stuff through my facebook store [insert link]. If your from Kitchener you can also find me currently at the Local – which is a consignment store in Fairview mall.

I do try and keep everything I offer at my conventions available on the website but some items can be missing. If there is something you have found at a convention that is not on the web site please reach out to me!

As for conventions I have several that I will go to throughout the year. The best place to find out where I will be next is through my social media mostly Instagram.